In this webinar, you will learn how to master guest feedback during and after the stay. You will find out exactly how to respond to negative or positive reviews, and how to use technology to help you in this task.

Our free SuitePad webinar co-hosted with Mara Solutions took place at 3:00 pm CET (1:00 pm GMT) on Tuesday 27th of June, 2023 and lasted for about 45 minutes in total.

What you will learn in this webinar:

  • The importance and the benefits of responding to guest feedback
  • Steps and strategies on how specifically to answer to different kinds of feedback
  • Responding to negative and to positive reviews
  • The right way to balance personalization and automation
  • How to use AI for this purpose
  • Leveraging in-room technology for guest feedback during the stay
About the Speakers:
Portrait Maximilian Lüders
Emilie Ausseil

Maximilian Lüders is the co-founder and managing director of MARA Solutions, a new player in the hospitality technology industry. Their software generates personalized responses to guest reviews in a matter of seconds, making it easier for hotels to improve their online reputation. Max studies industrial engineering and management at the Karlsruhe Institute of Technology (KIT) and previously worked for the consulting firm Homburg & Partner, specializing in pricing and market strategy. While pursuing his Ph.D. in B2B Marketing, he met his future co-founders, Tobias and Ingo.


Emilie Ausseil has been working as a Marketing Manager at SuitePad since January 2022.  After pursuing studies in the tourism industry and marketing in the south of France, she followed her career path to Germany, where she joined SuitePad. Emilie organizes SuitePad’s online and offline events like webinars and trade shows. Furthermore, she liaises with regional partners all over the world.

If you have any questions regarding the webinars we offer here at SuitePad, please do not hesitate to contact us: marketing@suitepad.de

You can find more useful free resources for hoteliers, including eBooks, case studies, white papers, and webinars on our resources page.