WEBINAR: LEVERAGING GUEST COMMUNICATION TO ELEVATE YOUR HOTEL'S REPUTATION & PRODUCT

In this webinar, we will discuss how hotels can use their communication strategies to improve guest feedback. We will explore the different ways in which hotels can collect and analyze guest feedback before the final review, and how this can be used to identify communication gaps and areas for improvement.

Our free SuitePad webinar co-hosted with Hotelier Academy took place at 4:00 pm CET (2:00 pm GMT) on Wednesday 26th of April, 2023 and lasted for about 50 minutes in total.

What you will learn in this webinar:

  • Understanding the role of guest feedback in improving hotel communication
  • Methods for collecting guest feedback: pros and cons
  • Analyzing guest feedback: identifying communication gaps and areas for improvement
  • Improving communication with guests: implementing feedback-driven strategies
  • Best practices for continuously improving hotel communication
  • Case studies: examples of hotels that successfully used guest feedback to improve communication

  • How to use technology for this purpose
About the Speakers:
Zenios Zeniou
Miltos Karatzimas

Zenios Zeniou is part of the brain-duet who founded Destsetters, where he works as the Creative Director. He also writes, edits and oversees content, since he is a travel expert, great with words, obsessed with detail and a books junkie.
Miltos Karatzimas is a Regional Sales Manager at SuitePad with a special interest and expertise in digital guest communication. Miltos worked at companies like Grecotel and Booking.com and has been working in sales at SuitePad, specifically in the Greek region, since 2019.

 

 

If you have any questions regarding the webinars we offer here at SuitePad, please do not hesitate to contact us: marketing@suitepad.de

You can find more useful free resources for hoteliers, including eBooks, case studies, white papers, and webinars on our resources page.