Webinar: The Customer Journey – How hotel guests make digital purchasing decisions

Digitalization is making the buying behavior of hotel guests during the customer journey more complex than ever before. This webinar will analyze how and through which channels you can best reach and influence hotel guests using digital platforms.

The webinar took place on October 11, 2019. Listen to the recording of the presentation and the subsequent
Q & A session now!

In this webinar recording, you will learn about:

  • The expectations that hotel guests have of the digital customer journey.
  • The 3-phase model of the customer journey for hotel guests.
  • Tips for digital guest communication in the “during-stay” phase.
  • How hotels can reach their guests through digital channels at any time and increase revenue through strategic revenue management.
Photo for reference: Valerie Wagner, Hotel-O-Motion

About the speakers:

Valerie Wagner support hotels with digitalization. The qualified hotel manager, certified company organizer, and certified revenue and e-commerce manager has already successfully managed hotels. As an industry insider, she regularly shares her expert knowledge on her blog and in podcasts on Hotel-O-Motion.

The co-speaker is Moritz von Petersdorff-Campen, co-founder and CEO of SuitePad.

 

Please contact marketing@suitepad.de for feedback or questions regarding SuitePad´s webinars.